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Parliament's record since 1997: debates, questions, statements, votes, bills, committees and members' interests

Where MPs Stand

Sourced briefings on the record of Parliament

Treatment of Financial Services Consumers

Inquiry by the Treasury Committee, 25 August 2014 to 30 March 2015. Its page on the Parliament website.

Evidence sessions

  • 3 September 2014: Sue Lewis, Chair, Financial Services Consumer Panel, Gillian Guy, Chief Executive Officer, Citizens Advice and Professor Philip Booth, Editorial and Programme Director, Institute of Economic Affairs
  • 15 October 2014: Caroline Wayman, Chief Executive and Chief Ombudsman, Financial Ombudsman Service
  • 5 November 2014: Dr Richard Clayton, Computer Laboratory, University of Cambridge, Dr Alastair MacWillson, Special Adviser, PA Consulting Group, Jeff Day, Senior Security Consultant, British Computer Society, Simon Fell, Acting Head of External Affairs, CIFAS, Donald Toon, Director, Economic Crime Command, National Crime Agency, Andrew Archibald, Deputy Director, National Cyber Crime Unit, National Crime Agency
  • 18 November 2014: Joanna Elson OBE, Chief Executive, Money Advice Trust, Professor John Gathergood, Associate Professor in Economics, University of Nottingham, Richard Lloyd, Executive Director, Which?, and Francis McGee, Director of External Affairs, and Nick Brookes, Chief Credit Officer, Wonga, and Martin Dodd, Customer Services Director, Lloyds Bank, and Stephen Noakes, Director of Mortgages, Lloyds Bank.
  • 13 January 2015: Eric Leenders, Executive Director, Retail Banking, British Bankers’ Association, and Catherine McGrath, Managing Director, Transaction, Insurance and Mass Market
  • 4 February 2015: Moray McDonald, Managing Director of Products, Personal and Business Banking Division, Royal Bank of Scotland, and Craig Donaldson, Chief Executive, Metro Bank Lakshman Chandrasekera, Chief Executive, London Mutual Credit Union Ltd, and Andy Caton, Chief Officer for Treasury and Corporate Affairs, Yorkshire Building Society