Complaints and raising concerns

Inquiry by the Health and Social Care Committee, 3 February 2014 to 21 January 2015. Its page on the Parliament website.

Reports and responses

• 4th Report - Complaints and Raising Concerns (21 January 2015)
• Government Response to Health Committee’s 4th Report of Session 2014-15 on Complaints and Raising Concerns (5 October 2015)
• Response from the Parliamentary and Health Services Ombudsman to the 4th Report of Session 2014-15, on Complaints and Raising Concerns dated 17 Dec 2015 (21 March 2016)

Evidence sessions

• 11 February 2014: Rt Hon Ann Clwyd MP; Anna Bradley, Chair, Healthwatch, and Robert Francis QC, Honorary President, Patients Association (at 3.00 pm).
• 18 March 2014: Dr Kim Holt, Patients First, Helene Donnelly OBE, Ambassador for Cultural Change, Staffordshire and Stoke on Trent Partnership NHS Trust, and Cathy James, Chief Executive, Public Concern at Work
• 13 May 2014: Lisa O’Dwyer, Director of Medical and Legal Services, Action against Medical Accidents, Liz Thomas, Head of Policy and Research, Action against Medical Accidents, and Sonia Sodha, Head of Public Services and Consumer Rights Policy, Which?, Dame Julie Mellor, Parliamentary Commissioner for Administration and Health Service Commissioner for England, and Dr Jane Martin, Local Government Ombudsman and Chair of the Commission for Local Administration for England
• 17 June 2014: David Behan CBE, Chief Executive, Care Quality Commission; Professor Sir Mike Richards, Chief Inspector of Hospitals, Care Quality Commission and James Titcombe, National Advisor on patient safety, culture and quality, Care Quality Commission; Niall Dickson, Chief Executive, General Medical Council; Anthony Omo,Director of Fitness to Practise, General Medical Council; Jackie Smith, Chief Executive, Nursing and Midwifery Council and Sarah Page, Director of Fitness to Practise, Nursing and Midwifery Council
• 8 July 2014: Dean Royles, Chief Executive, NHS Employers, Rob Webster, Chief Executive, NHS Confederation, and Chris Hopson, Chief Executive, Foundation Trust Network, Dr Daniel Poulter MP, Parliamentary Under-Secretary of State for Health, Department of Health, Jane Cummings, Chief Nursing Officer for England, NHS England, and Neil Churchill, Director, NHS England, Improving Patient Experience