All-Party Parliamentary Group on Customer Service
To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.
Subject Group; Economy, Business & Industry|Finance, Markets & Consumer Affairs.
Secretariat: The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/
Members
- Baroness Stowell of Beeston (Co-Chair)
- Chris Evans (Chair & Registered Contact)
- Esther McVey (Officer)
- Lord Sahota (Officer)
Funding and benefits registered
- The Institute of Customer Service: Benefits In Kind, £10,501-12,000 (received 10 December 2025)