BRITISH AIRWAYS CUSTOMER SERVICE

Early day motion 1203, tabled 29 March 2010 by Andrew MacKinlay (Labour). Signed by 17 members.

That this House calls on Willie Walsh of British Airways to examine the unacceptably poor levels of customer care and competence of its so-called Customer Service and the stewardship of its Refunds Department; is dismayed that it is almost impossible for customers to be able to speak on a telephone to an agent who listens and will provide help, guidance and remedies; notes British Airways' failure to process and respond to faxes or e-mails of customers; considers that at a time of increased world-wide competition British Airways needs dramatically to improve the levels of its service to customers or it will lose large numbers of customers permanently; and concludes that its current industrial relations crisis is symptomatic and indicative of arrogance and mediocre management, further aggravated by its indifference to its customers.

Signatures by party: Labour 14, DUP 1, Independent 1, Liberal Democrat 1.