FLYBE'S PASSENGER SERVICE

Early day motion 1160, tabled 23 March 2009 by Angus MacNeil (Scottish National Party). Signed by 11 members.

That this House calls on Flybe to improve its customer service to passengers; notes that while companies like BMI and British Airways have easy to use, user-friendly websites, the Flybe website frequently leads to incomplete check-in and valuable time wasted for passengers; notes with concern that the technical support desk for Flybe's poorly-performing website advertises calls at 1 per minute and is open for 12 hours a day, whereas the customer relations desk is only open for calls for six hours a day; and therefore believes that Flybe could greatly improve services for its customers and should be as diligent in responding to customers' needs as other airlines

Signatures by party: Labour 3, Liberal Democrat 3, DUP 2, Conservative 1, Scottish National Party 1, Social Democratic and Labour Party 1.