EASYJET AND CUSTOMER RELATIONS

Early day motion 2817, tabled 19 October 2006 by Sharon Hodgson (Labour). Signed by 28 members.

That this House recognises that people are purchasing goods and services online in increasingly large numbers; notes with concern that post-sales complaints are often not as easy to make electronically as the original purchases; further notes that this may unfairly reduce the volume of complaints and the chances of redress and makes it easier to take advantage of customers; further notes that Easyjet is one of the main providers of cheap flights, which are popular with consumers; regrets that Easyjet does not provide an email address for such purposes and directs its customers to use either a premium rate telephone number or to post complaints to its head office; calls on online-based companies such as Easyjet to improve the ability of their customers to communicate with the company after sales by at least publishing an email address for this purpose so that redress for poor service is made less complicated and expensive; and welcomes the initiative of the hon. Member for Gateshead East and Washington West in seeking to establish an all-party parliamentary group which aims to ensure air passengers are made fully aware of their rights and responsibilities, are treated fairly and are able to obtain effective redress.

Signatures by party: Labour 19, Conservative 4, Liberal Democrat 3, Scottish National Party 1, Social Democratic and Labour Party 1.