BSI STANDARD FOR CUSTOMER COMPLAINTS

Early day motion 641, tabled 12 May 1999 by Barry Gardiner (Labour). Signed by 29 members.

That this House welcomes the British Standards Institution's quality initiative in establishing a complaints management system based on best practice in industry and local government; and urges companies and bodies in the public and voluntary sectors to ensure a better deal for their clients and consumers by signing up to the new BS 8600 standard.

Signatures by party: Labour 22, Liberal Democrat 6, Labour/Co-operative 1.